Built for Etsy sellers
Answer Etsy buyer messages from your own FAQs
Write each FAQ answer once. EtsyAutoReply matches an incoming buyer message to the right answer by keyword, so you can edit it and paste it into your reply.
What it does
FAQ matching
Paste a buyer message and it is scored against each FAQ by keyword, with the best match on top.
Reply templates
Write replies with placeholders for buyer name, order number, product, shop name and ship date.
Custom order forms
Build intake forms with text, dropdown, number, date and file fields for custom orders.
Data stays in your browser
No account and no upload. FAQs, templates and forms are saved in this browser only.
How it works
- 1
Write your FAQ answers and reply templates once.
- 2
Paste a buyer message into the message tester.
- 3
Pick the matching FAQ, edit the answer if needed, and copy it into your Etsy reply.